Questions buyers ask before an order.

JANEPU does not publish one MOQ for every model. The quantity that works depends on the model, the material, the packing and whether several products are ordered together. Contact us with the assortment and quantities you have in mind, and we will confirm what is practical for that order.

A sample is used when a fabric, a finish or a new development needs to be checked before production. Whether a sample is required, and how it is charged, is confirmed with the quotation. Contact us for the current sample arrangement. Do not assume a sample charge is credited to a later order unless the quotation says so.

Payment terms are set on the quotation for each order. This site does not publish one deposit, balance or currency rule for every buyer. Ask us, and the current terms will be stated with the price.

JANEPU does not publish a fixed warranty period on this site. If a piece arrives damaged or does not match the approved sample, contact us with the model number, the order reference and photographs. What happens next is agreed against that order’s specification.

JANEPU packs orders for export and can hand them to your forwarder, or help you contact a forwarding partner. You are not required to use one named forwarder. Production and freight are quoted separately. We do not publish landed costs or duty rates for the United States or Canada. Those charges depend on the product classification, the trade term and the rules in force when the goods ship. Tell us the handover you want — the factory, a port, or a destination — so the quotation keeps production and transport apart. A long-standing partner showroom in Toronto is one example of repeat supply to Canada. It does not set freight rates.

After the model, the specification and the order are confirmed, a standard order is typically finished within one month. That is a usual production window, not a promise for every model. A new development needs extra time for a sample and for the specification to be approved. Time on the water or in the air is separate and depends on the route.

Individual customers can enquire, as can dealers and project buyers. The showroom and factory share one address in Longjiang, Foshan, and you can book a visit. A single piece can be discussed. The practical quantity is confirmed with the quotation, because no single MOQ is published.

The showroom and factory share one address: Building A, No. 12 Sanlian Road, Wanggang Village, Longjiang Town, Shunde District, Foshan, Guangdong 528318. Individual customers, dealers and project buyers can request a visit on the visit page. Send a preferred date, how many people are coming, and the products you want to see. Sales confirms the appointment before you travel. The showroom is open by appointment only.

WhatsApp is +86 180 0087 5039. You can also email info@janepu.com, or call Jianfang Zeng on +86 180 6466 0088. WeChat uses +86 180 6466 0088. These are the contact details published on this site.